Frequently Asked Questions
No. Even though your commercial garbage disposal attached to the sink bowl, our Drain Strainer does not.
It has adjustable legs that sit on the floor and you adjust these legs to install the unit snugly underneath the bottom of the sink bowl. You can even use a hammer drill to bolt the flanged feet to the floor for added stability.
But the crown adapter doesn't actually attach to the sink bowl. We refer to it as our universal crown adapter because the make and model of the commercial garbage disposal being removed or the size of the hole after it's taken out doesn't really matter. The crown adapter simply serves as a funnel to cover the hole where the disposal used to be installed and it directs the water and food solids into the top of our unit.
There is a link to the Installation Instructions and Dimensions at the bottom of each respective model's product detail order page.
- The Drain Strainer Compact
- The Drain Strainer XL
- The Drain Strainer Drain Plate
- The Drain Strainer Crown Adapter
You can also click on the Compare Models page to pick which specific model's tearsheet you'd like to see.
No. The Drain Strainer captures food solids, but it does not filter grease.
You'll still need a grease trap for that. But The Drain Strainer prevents your grease trap from getting clogged prematurely with food solids, so it won't need to be pumped out nearly as often.
The strainer drawer box has a built-in air gap by design.
If your concern is water backing up into your sinks, that can't happen. In case of a sewer backup, the wastewater would spill out the front of the unit where the strainer drawer is located before it could climb up into the clean dishwater.
No. All our units have to be paid for before we can ship them.
We're no different than ordering something from Amazon. You pick out what you want. Put it in your shopping cart. Tell us where to ship it and pay for it with your credit card.
If your institution doesn't allow corporate credit cards and you have to mail us a check, then you'll need to contact us for instructions on how to place an order manually.
Note: Using the payment by check method will significantly slow down your ordering process.
Our distribution center is located in California, so the further you are from the West Coast, the longer it will take.
See our Terms and Conditions page for approximate shipping times.
Once your order has been placed with our warehouse and they ship out your unit, we will provide you with a UPS Tracking Number and the expected date of arrival.
To make our units as compact as possible for shipping, we pack the legs inside the strainer drawer box. So when you unpack your unit, take out the strainer drawer and you'll find the legs for your unit.
Yes, but if you want anything other than a set of 6" leg extensions, you can't place your order via our website.
If you need an extra strainer drawer or a replacement for a broken leg or anything else that you don't see on our Shop page, then you'll need to send an email to [email protected] and tell us what you're looking for.
If it's a spare part that you can buy ala carte, then we will tell you how much it costs including shipping. If you decide to order it, then we will send you a PayPal invoice for that amount you can pay for with a credit card.
Possibly. It depends on what exactly you're wanting to change.
If you'd like to substitute the strainer drawer box that has the outlets on the sides instead of the bottom, then we can swap that out for you at no extra charge. You'll just need to let us know in the Notes section when you check out.
But if you're wanting to order leg extensions that are only 3" tall instead of 6" or have us build a strainer drawer box that has outlets both on the sides and the bottom, we can't do that.
We can swap out and substitute parts, but we can't custom build anything.
Your best bet for any substitutions or special requests is to send an email to [email protected]. Tell us what you're looking for and we'll tell you if it's possible or not.