Our Website is designed to handle domestic orders within the continental United States. For orders to Alaska or Hawaii or for international orders, there are additional shipping charges, so please call us at (417) 893-0737 to get a quote regarding our professional drain straining products before ordering.
Our distribution center is in California, so only California residents are charged sales tax. These are our approximate shipping times:
- West Region – 1-2 Business Days
- Central Region – 3-4 Business Days
- East Region – 5 Business Days
In order to ensure the quality of our products, we carefully check each product before shipping to you. Please carefully check the “PACKAGE” and “PRODUCT” before the freight carrier leaves. Since all products are shipped by the third party we guarantee that all products will be in perfect condition when leaving our warehouse, but please understand that we can’t guarantee scratch-free shipping. Damaged shipments from handling must be claimed with the freight carrier and noted on the freight bill “BEFORE THE FREIGHT CARRIER LEAVES” and contact us immediately within 72 hours. If the damage has been noted on the freight bill, we will contact the freight carrier and send the replacement part to you.
If any damage or missing parts are found “AFTER” the freight carrier leaves and has “NOT” been noted on the freight bill, the damaged part must be returned for replacement, and the shipping fee is on purchaser’s cost. Please contact us within 72 hours and we will contact the manufacturer for you and send you the instructions for returning the damaged part. Please do not return items to us without receiving instructions.
We have the most straightforward return policy possible: If you don’t like your merchandise for any reason, simply return it within “30 days” after the original purchase date.
The returned merchandise must be in like new condition, no scratch, with original packaging and literature. Any damage or missing part will be deducted. We’ll send you a refund, less shipping and handling charges.
Your merchandise is non-refundable after 30 days of its original purchase date.
Any return of merchandise when authorized will incur a 20% re-stocking fee.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. A value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that shipping charges are not refundable.
If your Drain Strainer™ is damaged during shipping, we will replace it at no charge and we guarantee our products from defects for one year.
But if you change your mind and decide to send something back, you have to do it within 30 days and all returns are subject to shipping charges plus a 20% restock fee. Call us for more details.
We guarantee our products from defects for one year.
Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of The Drain Strainer LLC. You will be responsible for labor and both way shipping costs associated with warranty replacements.
Limitation of Liability: In all circumstances The Drain Strainer LLC’s maximum liability is limited to the purchase price of the products sold. The Drain Strainer LLC shall not, under any circumstances, be liable upon a claim or action contract, tort, indemnity or contribution, or other claims relating to the products we sell which exceeds this liability limit. The Drain Strainer LLC shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not The Drain Strainer LLC has been made aware of the possibility of such claims or damages.
Because we charge a flat shipping rate, we will charge the 9.625% sales tax for orders shipped to any address in California.
The sales tax rate is subject to change at any time.
We only accept credit card payments through Stripe or PayPal.
Each order will be shipped within 2 working days at a flat rate upon receipt of certified funds. The shipping cost listed is for the contiguous 48 United States only and is “NOT” refundable. Normally, it takes anywhere from 1-5 business days for delivery depending on your part of the country.
We only ship to the address which can be confirmed by your credit card company. We do not ship to APO, FPO, and P.O. BOX or non US addresses.
No combined shipping. If you ordered two or more items, you may receive them in multiple boxes on different days.
Tracking numbers will be provided by the shipping company.